An Integrated Expert User with End User in Technology Acceptance Model for Actual Evaluation

Effective evaluation is necessary in order to ensure systems adequately meet the requirements and information processing needs of the users and scope of the system. Technology acceptance model is one of the most popular and effective models for evaluation. A number of studies have proposed evaluation frameworks to aid in evaluation work. The end users for evaluation the acceptance of new technology or system have a lack of knowledge to examine and evaluate some features in the new technology/system. This will give a fake evaluation results of the new technology acceptance. This paper proposes a novel evaluation model to evaluate user acceptance of software and system technology by modifying the dimensions of the Technology Acceptance Model (TAM) and added additional success dimension for expert users. The proposed model has been validated by an empirical study based on a questionnaire. The results indicated that the expert users have a strong significant influence to help in evaluation and pay attention to some features that end users have lack of knowledge to evaluate it.